Refund policy

At stayhydrate.store, customer satisfaction is our top priority. We are committed to delivering high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The item is defective, damaged, or incorrect upon arrival
  • The item is unused, in original condition, and in original packaging
  • The return request is submitted within 30 days of delivery

We do not accept returns for:

  • Used or damaged items caused by improper use
  • Items without original packaging
  • Clearance or final sale items (if applicable)

2. Return Process

To initiate a return:

  1. Contact us at support@stayhydrate.store
  2. Provide your order number and reason for return
  3. Attach photos/videos if the item is defective or damaged

Our support team will review your request and provide return instructions.

3. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

If your return is rejected, we will notify you with the reason.

4. Exchanges

We offer replacements for:

  • Defective products
  • Damaged items during shipping
  • Incorrect items received

5. Return Shipping

  • If the issue is our fault (defective/damaged/wrong item), we cover return shipping
  • For other cases, the customer may be responsible for return shipping costs

6. Late or Missing Refunds

If you have not received your refund: